Frequently Asked Questions

FAQ

Frequently Asked Questions

Laser Engraving

Flowers & Plants

Advertising

Laser Engraving

1) Q: What is laser engraving?

A: Laser engraving is a process that uses a laser beam to etch designs, text, or images onto various materials. This technique allows for precise and detailed customization, creating high-quality and durable results.

2) Q: What materials are used for laser engraving?

A: We use a variety of materials suitable for laser engraving, including wood, cardboard, vinyl, MDF board, and more. Each material offers different aesthetic and durability features, which are taken into account during the engraving process.

3) Q: How can I customize my laser-engraved item?

A: To customize your item, simply provide us with your design or text preferences when placing your order. You can upload design files or specify your text through our website. If you need assistance with your design, our team is here to help!

4) Q: Are there any limitations on the design or text for laser engraving?

A: Design limitations may include size restrictions, complexity, and material suitability. Text length and font choice may also affect the engraving process. If you have specific requirements, please consult with us to ensure your design meets our guidelines.

5) Q: What are the specifications for design files?

A: Please submit your design files in formats such as .PDF, .TIFF, .SVG or high-resolution .JPG. Ensure that your files are at least 300 DPI to guarantee the best engraving quality.

Customalization

6) Q: Can I see a preview of my custom design before it's engraved?

A: Yes, we offer design proofs for approval before proceeding with the engraving. Once your design or requirement is submitted, we will provide a preview for you to review and approve.

7) Q: Do you provide design assistance or consultation?

A: Yes, our team is available to assist with design creation or modifications. If you need help with your design, please contact us for consultation.

8) Q: Can you handle special requests or unusual items for engraving?

A: We can accommodate special requests or unusual items for engraving. Please reach out to us with details about your request so we can discuss feasibility and provide guidance.

9) Q: Can you engrave on specific areas or sizes of an item?

A: We can engrave on various areas and sizes depending on the item. Please specify your preferences when placing your order, and consult with us to ensure the engraving fits your requirements.

10) Q: How should I care for my laser-engraved item?

A: Care instructions vary by material. Generally, avoid abrasive cleaners and excessive moisture. For specific care tips, please contact us for advice.

Laser Engraving

1) Q: How do I place an order for a laser-engraved item?

A: Welcome to our ordering process! Follow these 5 easy steps to place your order for a laser-engraved item on our website at www.blessingcrafts.com:

1. Select Your item: Browse our selection and choose the item you like.

2. Add to Cart: Include any additional items or add-ons as desired.

3. Choose Delivery Date: Pick a delivery date that suits you.

4. Enter Details: Provide your billing and shipping information.

5. Complete Payment: Finalize your order and we’ll prepare your special gift.

You’ll receive an order confirmation via email or WhatsApp.

Need assistance?

• Email: enquiry@blessingcrafts.com

• WhatsApp: +65 9758 2190

Your Order

2) Q: Can I place an order via phone, chat, or WhatsApp?

A: Absolutely! We’re always happy to assist you with your order through phone, chat, or WhatsApp.

Need help?

• Email: enquiry@blessingcrafts.com

• WhatsApp: +65 9758 2190

3) Q: What payment methods do you accept for laser-engraved items?

A: We currently accept payments via Paylah, Paynow, and debit cards. Please note that credit card payments are not supported at this time.

4) Q: Are payments safe on your site?

A: Yes, your payments are safe with us. We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed.

5) Q:Can I change my customization details after placing an order?

A: Changes to customization details can be made before production begins. Once your order is in the engraving process, modifications may not be possible. Please contact us as soon as possible if you need to make changes.

6) Q: Can I change my order details such as the delivery date, address, or message?

A: To modify an order, please contact us promptly via WhatsApp or email before we begin preparing your order or before delivery.

7) Q: How do I pause or cancel my order?

A: All paid orders are non-refundable except under special circumstances, such as the unavailability of stock or failure to complete the engraving. In such cases, we will issue a refund.

8) Q:What is your policy on returns or exchanges for laser-engraved items?

A: Due to the personalized nature of laser-engraved items, we do not offer returns or exchanges unless the product is defective or an error occurred on our part. Please review your design proof carefully to ensure accuracy before approval.

9) Q:Do you offer discounts for bulk orders?

A: Yes, we offer special pricing for bulk orders. Please contact us for a customized quote based on your quantity and specific requirements.

10) Q:How should I care for my laser-engraved item?

A: Care instructions vary by material. Generally, avoid abrasive cleaners and excessive moisture. For specific care tips, please contact us for advice.

11) Q:Do you offer discounts for bulk orders?

A: Yes, we offer special pricing for bulk orders. Please contact us for a customized quote based on your quantity and specific requirements..

Laser Engraving

1) Q: What is the turnaround time for laser-engraved items?

A: Turnaround time varies depending on the complexity of the design and the type of item. Typically, orders are processed within 5–7 business days. For more specific timing, please refer to the product page or contact us for an estimated completion date.

Delivery

2) Q: Do you have a cut-off time for taking orders?

A: You can place an order anytime, but our delivery hours are from Monday to Saturday, 10 AM to 5 PM (excluding Sundays and public holidays).

3) Q:Can I choose a specific delivery time?

A: We deliver between 10 AM and 5 PM. If you have an urgent or special delivery request, we can arrange an Express Delivery Service for an additional charge.

4) Q:Must my recipient be present to accept the laser-engraved items?

A: For a fast and efficient delivery, please ensure that the recipient is present at the address provided to receive the items. We only attempt delivery once. If the delivery is unsuccessful, the items will be returned to us, and you will be notified. A redelivery fee may be charged based on the recipient’s location and the condition of the items.

5) Q:Which areas do you deliver to?

A: We deliver to various locations in Singapore and within our service area. For specific details or to check if we deliver to your location, please contact us.

6) Q:What is your policy on returns or exchanges for laser-engraved items?

A: Due to the personalized nature of laser-engraved items, we do not offer returns or exchanges unless the product is defective or an error occurred on our part. Please review your design proof carefully to ensure accuracy before approval.

Flowers & Plants

1) Q:What flowers and gifts do you offer?

A: We provide a diverse range of gifts, including custom laser-engraved items and exquisite floral arrangements. Our flower offerings include fresh flowers, preserved flowers, and artificial flowers. Personalize your gift with our laser engraving service to add names or special messages. Enhance your present with a thoughtfully arranged bouquet, making it a perfect and memorable gift for any occasion.

Customization

2) Q: Can I customize my bouquet gift?

A: Yes, we can create special customized bouquets to suit your preferences, as long as your requirements are within our capabilities.

3) Q: Can I request a special theme or color scheme for my bouquet

A: Yes, we can accommodate special themes or color schemes for your bouquet. Please provide your preferences when placing your order.

Flowers & Plants

1) Q:How do I place an order?

A: We’re thrilled to have you with us. Ordering is simple and quick—just follow these 5 easy steps on our website at www.blessingcrafts.com:

1. Select Your Product: Browse our selection and choose the product you like.

2. Add to Cart: Include any additional items or add-ons as desired.

3. Choose Delivery Date: Pick a delivery date that suits you.

4. Enter Details: Provide your billing and shipping information.

5. Complete Payment: Finalize your order and we’ll prepare your special gift.

You’ll receive an order confirmation via email or WhatsApp.

Need assistance?

• Email: enquiry@blessingcrafts.com

• WhatsApp: +65 9758 2190

Your Order

2) Q:Can I place an order via phone, chat, or WhatsApp?

A: Absolutely! We’re always happy to assist you with your order through phone, chat, or WhatsApp.

Need help?

• Email: enquiry@blessingcrafts.com

• WhatsApp: +65 9758 2190

3) Q:What payment methods do you accept?

A: We currently accept payments via Paylah, Paynow, and debit cards. Please note that we do not support credit card payments at this time.

4) Q:Are payments safe on your site?

A: Yes, your payments are safe with us. We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed.

5) Q:Can I change my order details such as the delivery date, address, or message?

A: To modify an order, please contact us promptly via WhatsApp or email before we begin preparing your order or before delivery.

6) Q:How do I pause or cancel my order?

A: All paid orders are non-refundable except under special circumstances, such as unavailability of stock or failure to deliver on the same day. In such cases, we will issue a refund.

7) Q:What is your policy on returns or exchanges?

A: We do not offer returns or exchanges on floral arrangements unless there is a defect or issue with the product. If you encounter any issues, please contact us promptly.

8) Q:Do you handle corporate or bulk orders?

A: Yes, we offer special services for corporate and bulk orders. Please contact us to discuss your requirements and receive a customized quote.

9) Q:How should I care for my flowers?

A: Fresh Flowers: Trim stems and place in fresh water. Keep them in a cool area away from direct sunlight.

Preserved Flowers: Keep in a cool, dry place. Avoid exposure to direct sunlight and humidity.

Artificial Flowers: Wipe with a dry cloth to remove dust. Avoid using water or harsh cleaning agents.

10) Q:What flowers and gifts do you offer?

A: We provide a diverse range of gifts, including custom laser-engraved items and exquisite floral arrangements. Our flower offerings include fresh flowers, preserved flowers, and artificial flowers. Personalize your gift with our laser engraving service to add names or special messages. Enhance your present with a thoughtfully arranged bouquet, making it a perfect and memorable gift for any occasion.

11) Q:Can I customize my bouquet gift?

A: Yes, we can create special customized bouquets to suit your preferences, as long as your requirements are within our capabilities.

Flowers & Plants

1) Q:Do you have a cut-off time for taking orders?

A: You can place an order anytime, but our delivery hours are from Monday to Saturday, 10 AM to 5 PM (excluding Sundays and public holidays).

Delivery

2) Q: Can I choose a specific delivery time?

A: We deliver between 10 AM and 5 PM. If you have an urgent or special delivery request, we can arrange an Express Delivery Service for an additional charge.

3) Q: Must my recipient be present to accept the flowers?

A: For a fast and efficient delivery, please ensure your recipient is present at the provided address to receive the flowers. We only attempt delivery once. If the delivery is unsuccessful, the flowers will be returned to BlessingCrafts, and you will be notified. If you wish to have the flowers redelivered, a redelivery fee will be charged based on the recipient’s location and the condition of the flowers. Please note that no replacement flowers will be provided if the original flowers wilt after being returned to us.

4) Q: Which areas do you deliver to?

A: We deliver to various locations in Singapore and within our service area. For specific details or to check if we deliver to your location, please contact us.

Advertising

1) Q:What advertising services do you offer?

A: We offer Social Media Advertising where the productions are done in multimedia or graphic format. The production of the advertisement can be posted on various social media platforms to enhance web visibility and marketing exposure.

General

2) Q: How can I request a quote for your advertising services?

A: You can request a quote by contacting us via email at enquiry@blessingcrafts.com, WhatsApp at +65-9758 2190, or through our website’s contact form.

3) Q:What is the process for starting a project?

A: You can start a project by contacting us with your requirements. We will discuss your needs, provide a quote, and outline the project timeline.

Advertising

1) Q:What platforms do you advertise on?

A: We provide advertising services on major social media platforms such as TikTok, YouTube, Facebook and Instagram.

Services

2) Q: What types of social media ads do you create?

A: We create various types of ads including image ads, video ads, carousel ads, and story ads tailored to your specific needs.

3) Q:How do you determine the target audience for my ads?

A: We work with you to identify your target audience based on demographics, interests, behaviors, and other relevant factors to ensure your ads reach the right people.

4) Q:Can I see the ads before they go live?

A: Yes, we provide drafts of your ads for your review and approval before they are published.

5) Q:What is included in the Social Media Advertising Package?

A: The Social Media Advertising Package includes content creation, videography, photography, poster design, and transcription services.

Social Media Advertising

Multimedia Design

6) Q:What types of multimedia design services do you offer?

A: We offer services including basic video editing, basic photography, content creation, and audio transcription.

7) Q:What is the process for creating a multimedia project?

A: Our process includes an initial consultation to understand your needs, followed by concept development, production, and post-production.

8) Q:How long does it take to complete a multimedia project?

A: The timeline varies depending on the complexity and scope of the project. We provide an estimated timeline after the initial consultation.

9) Q:Can I provide input during the production process?

A: Yes, we encourage client input and collaboration throughout the production process to ensure the final product meets your expectations.

Graphic Design

10) Q:What graphic design services do you provide?

A: Our graphic design services include logo design, poster design, image editing, and typography.

11) Q:Will I receive different design concepts to choose from?

A: Yes, we typically provide multiple design concepts for you to review and choose from based on your feedback.

12) Q:What file formats will I receive for my final designs?

A: We provide final designs in various formats such as JPEG, PNG, PDF, and editable source files (e.g., SVG, PSD) as per your requirements.

Advertising

1) Q:How do you price your advertising services?

A: Pricing varies based on the scope and complexity of the project. We provide a detailed quote after discussing your specific needs.

Information

2) Q: What payment methods do you accept?

A: We accept payments via Paylah, Paynow, and debit cards. We do not support credit card payments or cheques.

3) Q:Do you require a deposit before starting a project?

A: Yes, we typically require a deposit before commencing work on a project. The amount will be specified in the quote.

Payment & Pricing

Changes & Revisions

4) Q:Can I request changes to the project after it has started?

A: Yes, you can request changes. Minor changes are included in the original quote; major changes may incur extra charges. Please communicate changes promptly.

5) Q:How do you handle cancellations?

A: Services cancelled after commencement are non-refundable. Partial refunds may be considered in special circumstances.

6) Q:What should I do if I'm not satisfied with the final product?

A: Contact us within 24 hours of receiving the final product. Provide clear details of your concerns, and we will work with you to address them promptly.

Product Inspection & Quality Assurance

5) Q:How do you ensure the quality of your services?

A: We follow a detailed process for each service to ensure high-quality outcomes. We also encourage client feedback and revisions to meet your expectations.

Contact Information

7) Q:How can I contact you if I have questions or issues?

A: You can contact us via email at enquiry@blessingcrafts.com, WhatsApp at +65-9758 2190, or through our website’s contact form.

8) Q:What are your customer service hours?

A: Our customer service team is available from 9am to 6pm from Monday to Saturday. We are closed on Sundays and public holidays.